I’m a graduate in Computer Science and currently working as an Email Support Executive for Uber Eats UK.
Experienced in handling e-commerce queries on Daraz and Amazon. Expert in handling and coordinating each assigned customer account and support them by researching, investigating, and responding to status inquiries of ordering, shipping information, and delivery issues.
Here are some of the skills I’m specialized in:
✅ Processing orders, returns, and payment refunds.
✅Active Live Chat agent and manage all e-commerce related consumer inquiries.
✅Additional responsibilities include assisting with the e-commerce (Shopify) functions, various administrative duties, and providing feedback on POS process improvements.
✅Assist in providing excellent consumer experiences through our online community channels.
✅ MS Word, Excel, Outlook
✅ Social Media
✅ Tools: Jungle Scout, Helium 10, Seller Central, Merchant Word, Viral Launch
I’ll look forward to hearing from you.
Have a nice day.